Normally I would not do this. Normally I would not write a post just to bad mouth a company on my blog to this extent. But this isn’t normal circumstances. This has been an ongoing issue, and I feel it needs to be addressed now.
We just got home from the Sprint store. The man’s phone hasn’t worked for well over a week. So he went there to upgrade.
First of all, before I begin, let me tell you that my old phone needed to be replaced in February. He went there to get me a new phone and tried to upgrade his at the same time because it was a piece of garbage and pretty much has been since he bought it almost 2 years ago. They told him that he wasn’t able to upgrade for another 2 months, so that should have been April. Correct? Yes, I think I can do the math. I think anyone could. So he left after getting my phone. They also said that the phone was damaged by water, by him; because a sticker changed color. The phone has never seen water. They also told him that he couldn’t keep his phone in a cold or hot place. So does that mean that people in Wisconsin can’t take their cell phone with them outside in the freezing winter months or hot summer days?
We go there today, 4 months after the initial visit. They look into the records and tell him no, that his upgrade isn’t up until August. They tell him that he can get $75 off a phone, which would have meant he had to pay roughly $175 out of pocket. Um, no thanks. Otherwise, he could pay the $100 insurance fee and get his same phone.
Um, why would he want the same phone when it’s a piece of crap? No thanks. Also, why should he have to pay $100 for a phone that has been insured for almost 2 years?? He’s paid around $180 in insurance since he bought the phone. Oh yeah, and he paid full price {around $350} for the phone to begin with.
I think it’s absolute bull crap that new customers can get a phone for free, but someone that has been a customer for YEARS has to fork out a ton of money when the piece of crap phone they bought no longer works. He wasn’t expecting a phone for free, in no way, shape or form. But he should have been able to get a better discount or upgrade. It’s just ridiculous.
This isn’t the first and only issue we’ve had with Sprint though. This is just the final straw, and I feel a post is necessary. It’s been an ongoing battle for years. Their customer service is the absolute worst I have ever seen or dealt with. They will never do anything to help you resolve a problem.
We are not the only people who feel this way either. We have numerous friends and family who are currently or used to be Sprint customers. They all have issues, some so much that they switched providers.
I am so dissatisfied with Sprint, that we are looking into other providers.
